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Recently, a Comcast customer wanted to cancel his service, so he called the company with his request. For 18 minutes, the customer service representative argued with the man trying to get him to stay with Comcast. The customer recorded the phone conversation and posted it online. It went viral and Comcast got a huge black eye from the experience. Ouch. Providing good customer...

People in the state of Texas are proud of their state. You can tell just in how they talk about it and how they react when you go against the popular slogan—Don’t Mess With Texas—and do just that. Another popular slogan is one that executives for one self storage company are hoping rings true: Everything’s bigger in Texas. That could be translated in a number of...

People love reliability. It isn’t always sexy and it doesn’t mean you are going to be a superstar, but if you take the reliable road the chances are whatever you are trying to do will work. Of course, the trick is figuring out what that reliable road is. A recent study thinks it has succeeded in figuring out what that is for the self storage industry. When...

I recently read an article about a self storage business that had had a fire. Immediately after the fire, tenants were not allowed to get to their units to check on their belongings. A day passed. Several days passed. They still weren’t allowed to be on the premise. When they finally were allowed on the premise, they couldn’t find any of their possessions....