StorageMart of Columbia, Missouri, won the Better Business Bureau TORCH Award along with nine other businesses and two charities. Winners will receive their award at a luncheon on Oct. 14 in the Khorassan Room at the Chase Park Plaza in St. Louis.
Businesses and charities that were nominated for the TORCH Award were evaluated for their commitment to customer service through exceptional standards for ethical business practices. One key element of the award concerns the actions taken by the business that demonstrate service “beyond the call of duty.”
StorageMart is an outstanding example of great customer service. President Cris Burnam reads every single review on the company’s website. This is one way that he keeps track of customer satisfaction. He wants to make sure he stays current on what customers are saying and whether or not they are happy. If they aren’t, he immediately addresses the situation.
“I love a challenge,” said Burnam. “For me, a challenge comes with constantly reinventing how we do business.”
The TORCH Award is the second award Burnam has received this year. In June, he was named the EY Entrepreneur of the Year. This is a prestigious award presented by Ernst & Young Global. They recognize the contribution that people make in the business world and the inspiration they are to others.
In 1973, Burnam’s father, Gordon, started a self storage business. After several years when the business grew and became successful, a competitor bought the company from him. Gordon then decided to start another self storage business and in 1999 opened his first StorageMart facility.
Headquartered in Columbia, StorageMart now has 150 facilities in 18 states and five provinces in Canada. They currently employ 390 people.
StorageMart is also very charity-minded. StorageMart Gives, the charitable arm of the company, works with nonprofit organizations in every location where they have a self storage facility. They have partnered with Open Books in Chicago, Big Brothers Big Sisters, Habitat for Humanity, the Des Moines Music Coalition, children’s advocacy groups, and women’s shelters. They are also a charter member of Charity Storage that provides funding to Kure-It Cancer Research.
If you’re interested in attending the TORCH Awards ceremony, tickets are $60 per person or $600 for a table of 10. Patron sponsorship tickets are available for $1,500.
To reserve a table or a seat, go to http://www.bbb.org/stlouis/events. For information on sponsorships, call 314-645-0606 or emailto executive(dot)assistant(at)stlouisbbb.org.