To be successful, it is critical for self storage businesses to keep a pulse on the needs and wants of their customers. Customer surveys provide that vital information – and information about the customers’ satisfaction or dissatisfaction. Surveys also provide useful information if a business is thinking about expanding their services or products.
EasyStorageSearch.com wanted to know how customers felt about portable self storage units. These units have become trendy and highly popular despite the fact that they tend to be more expensive than a traditional storage unit. So, they created a survey asking its users how they felt about this costly trend.
“Our interest is in helping individuals locate the best, most cost-effective ways to store their possessions, boats, trailers, RVs, or whatever else—and in doing so, we try to keep our finger on the pulse of what people actually want in a self-storage unit,” remarked Jason Kay, the developer and president of EasyStorageSearch.com, in a statement to the press. “Therefore, we established a simple poll, asking users whether the added cost of portable storage units was worth it—and the results are truly surprising.”
The poll had one question: is the convenience of portable self storage worth the added expense? And the customers’ answer? A resounding yes! Yes, customers feel that it is indeed worth the added expense. Sixty-eight percent of the survey said that it was worth it while only 32 percent disagreed.
“Portable storage pods differ from traditional units only insofar as they prevent you from having to transport and unload all of your stuff on your own,” Kay comments. “The portable storage unit company does it all for you, which makes moving much easier and more convenient. Clearly, consumers are happy to pay a little extra for that additional convenience!”
So the big take away from this survey is that customers want convenience. They want the convenience of having a portable storage delivered to them, the convenience of packing it at their own pace, and the convenience of having the company pick up the portable storage unit and taking it to their facility. It is all about convenience.
EasyStorageSearch.com is a comprehensive, easy to use directory of self storage facilities across the United States and in Canada. They offer resources for moving companies, portable self storage companies, and information on where you can store a car, RV, or boat. They also have reviews on moving truck companies, moving labor providers, portable self storage units, and storage shed manufacturers.
“EasyStorageSearch.com Reveals Portable Self-Storage Survey Results.” PRWeb; 22 July, 2013.