Collections Manager Software Launched by Storage Network Advantage and SiteLink

Posted on Jan 25 2012 - 3:06pm by Tony Gonzalez

How much money are you loosing because some of your self storage tenants are behind in their payments? How much time do your employees spend making collection calls on accounts that are in arrear? A software program has been developed that addresses these issues.

Storage Network Advantage (SNA) has partnered with USA Direct Response LLC and SMD Software, provider of SiteLink, to develop and launch the SNA Collections Manager software. This software helps owners and managers of self storage facilities to reduce bad debt without increasing employees’ time making collection calls.

Collections Manager allows you to set up automated collection calls and automated text messages to delinquent customers. These messages can be customized to fit your situation and facility and be sent as often as necessary. The program automatically stops the calls and messages when a tenant makes a payment.

You set up the program one time and then it works automatically. You don’t have to do anything else to it. This is a time saving feature because you don’t have to spend lots of time using and managing the software. It reduces employees’ workload because they don’t have to spend a lot of time on the phone making calls to delinquent renters. The system automatically does the calling instead.

“We tested the service for thirteen months at our Westport Properties, Inc (WPI) stores with impressive results,” said Drew Hoeven, Principal at SNA and WPI. “All self-storage operators can instantly launch our technology to contact tenants outside of normal office hours at virtually no additional expense. SNA’s collection system dramatically reduces bad debt at a fraction of the cost of traditional collection methods. “

The SNA Collection Manager software can make automated collection calls outside of traditional storage office hours — in the mornings before your business opens or later in the evening after your office is closed. These are times when tenants are more available to make payments. With this system, tenants can make a payment over the phone.

This system sends balances, tenant names, and phone numbers from the management software to the call system. It posts real time stamped notes following each call that is made and explains the results of the call.

In the second quarter of 2012, you can send non-collection messages such as thank you messages, reservation notification, and even a birthday message to your tenants.

A free webinar will be held on February 7th, 2012. The webinar will explain how the software works and how it can be implemented. Interested parties can register for the webinar by calling 1-800-561-9912 or visiting the website

Sources Used:

“Storage Network Advantage (SNA) & SiteLink Partner to Launch Collections Manager Software.” PRWeb; 25 January 2012

SNA Collections™ Manager