It’s a rare job in today’s world that doesn’t in some way or another require the use of a computer and access to the Internet. American Self Storage is among those businesses that use computers and online software. Recently, they implemented Self Storage Mobile Website (SSM) and Customer Portal modules at 13 of their storage facilities.
Karen Kolbe, president of operations at American Self Storage, is excited about this addition to her company. She feels that it will aid them in improving customer service and that they will get more online reservations – and payments – from customers. The use of cell phones and mobile devices to make online reservations is increasing and now her company is prepared to serve those potential customers.
The SSM Mobile Website is user friendly. It allows users to manage their units online, view the balance of their bill, and make online payments. Customers can also submit a notice to vacate their unit. This notice activates a personalize response through e-mail to the tenant. This feature is like having an unlimited number of full-time managers available whenever it is convenient for the customer.
For the last 10 years, E-SoftSys, the developer of the SSM Mobile Website and the Customer Portal, has been working hard with multi-facility operators to understand their needs. Because of this, E-SoftSys has been able to create e-CRM (a customer relationship management software), Call Tracker, iPad based Site Walkthrough, and Online Rentals.
These previously mentioned software solutions assist self storage facility managers to provide better customer service while reducing costs of employees performing routine account maintenance tasks.
The Mobile Website Module can be viewed in iPhones, Android phones, iPads, and Android tablets. It improves the business’s search engine ranking. It integrates with Facebook, Twitter, LinkedIn, and YouTube, which helps draw traffic to the facility’s website.
The Customer Portal reduces the number of calls that the facility has to answer. Customers have 24-hour access to their account regardless of where in the world they are. Customers also feel that their credit card information is secure and safe when they use the portal.
Founded in 1985, American Self Storage is headquartered in Santa Barbara, California. They have facilities in California, Nevada, and Arizona. They are listed among the top 100 self storage operators in the United States.
“American Self Storage implements SSM Mobile Website and Customer Portal Modules.” Digital Journal; 21 January 2014.