Questions To Ask When Looking at Storage Facilities

Posted on Mar 17 2014 - 5:27pm by Brent Hardy

Questions To Ask When Looking at Storage FacilitiesYou’re hot on the trail of a quality storage space for your stuff. You’ve narrowed down the size and type of unit you’ll need and the general location you’ll be targeting.


Now the question is which of the facilities in the area to sign on with. What are helpful questions to ask when you visit? Take this list with you and you’ll be on your way.


How will your stuff be treated?

  • Does the facility have units of the size and type you’ll need?
  • Can you get a sufficiently convenient unit, with drive-up access or proximity to a door?
  • Does the facility have climate-controlled units, if needed?
  • What are the site’s security measures, such as coded entry, secure elevators, and camera surveillance?
  • Can you rent a unit with its own alarm?
  • How frequently are units checked for leaks, pests, and other problems?
  • Does the building have smoke alarms and a sprinkler system?
  • Have there been any break-ins or other security issues?

How will you be treated?

  • How and at what hours will you be able to access your unit?
  • Can you call the on-site manager directly?
  • What hours is the manager available and what kinds of questions can he answer?
  • How responsive is the company’s customer service?
  • Can you have packages delivered to the facility?
  • Can the facility provide references of satisfied customers?

How will your wallet be treated?

  • What monthly rate will you be paying for the size and type of unit you want to rent?
  • Are there any discounts or signing deals available?
  • Are there any hidden add-ons to the rate like admin fees, move-in fees, or deposits?
  • Can you lock in your rate for a certain period of time?
  • Can you get a discount by paying in advance?
  • Does the rate quoted include insurance?


What other questions would you ask? What red flags would you look for? Which factor is the most important in choosing a storage space?


Questions To Ask When Looking at Storage Facilities

About Brent Hardy

VP Facilities Management
Extra Space Storage

Brent Hardy has been with Extra Space Storage since 2001. He currently oversees all corporate construction & facilities management activities for Extra Space Storage. Brent has been the driving force for corporate responsibility with energy management and sustainability programs. His successful management in these areas has directly contributed to the growth of Extra Space Storage. Brent’s green initiatives have included solar power, implementing energy efficient lighting systems and daylight harvesting on a corporate scale for over 800 properties. He enjoys fishing, water skiing, avoiding airplanes and spending time with his wife and four daughters. Brent began his career in self-storage after spending several years with various firms in construction and operations management both in Salt Lake and New York City.

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